U88 AML & KYC Policy
Our AML commitment
U88 is a licensed gaming operator committed to preventing money laundering, terrorist financing and other financial crime on our platform. We maintain internal controls and procedures designed to detect and deter the misuse of our services, and we cooperate with the relevant authorities as required by applicable law.
Protecting our players and the integrity of our platform is a priority. Every account is subject to our AML and KYC procedures, and we may request information or documents at any stage of your relationship with us. These measures help keep U88 a safe and trustworthy place to play. Full account rules are set out in our terms and conditions.
Know Your Customer (KYC) verification
KYC verification confirms that you are who you say you are and that you meet our minimum age requirement of 21. We may ask you to provide supporting documents when you register, before a withdrawal, or whenever additional checks are warranted. Verification protects your account from fraud and helps us comply with our legal obligations.
The documents we may request are summarised below. All information you provide is handled in line with our privacy policy and stored securely.
| Check | What we may request |
|---|---|
| Identity | Government-issued photo ID such as a national ID card or passport |
| Proof of address | A recent utility bill or bank statement showing your name and address |
| Source of funds | Evidence of the origin of your funds, where required |
- Valid government-issued photo identification
- Recent proof of address (utility bill or bank statement)
- Proof of source of funds where required
- Additional documents may be requested to complete verification
One account per player and identity checks
Each player is permitted one account only. Multiple or duplicate accounts are not allowed and may be suspended or closed. This rule supports fair play, protects our promotions from abuse, and strengthens our ability to verify each customer’s identity accurately.
The details you register with must be true, current and complete, and must match the documents you provide during KYC. If we find that account information is false, or that a person is operating more than one account, we may freeze the accounts, withhold funds pending review, and take further action in line with our policies.
- Only one account is allowed per person
- Registration details must be accurate and match your ID documents
- Duplicate accounts may be suspended or closed
- False information may lead to account restrictions and withheld funds
Monitoring and reporting suspicious activity
We monitor account activity and transactions on a risk-based basis to identify patterns that may indicate money laundering, fraud or other financial crime. This can include unusually large or rapid deposits and withdrawals, transactions inconsistent with a player’s normal behaviour, or attempts to disguise the source of funds.
Where we identify activity that appears suspicious, we may request further information, apply enhanced checks, restrict the account, and report the matter to the appropriate authorities as required by law. We are not always permitted to disclose that a report has been made. These safeguards are a standard part of responsible, compliant operation.
Withdrawals and verification
To protect your funds and comply with our AML obligations, we may require identity verification to be completed before a withdrawal is processed. If your account is not yet verified, we will ask for the necessary KYC documents, and your payout will be held until these checks are satisfactorily completed.
Once your identity is confirmed and all requirements are met, withdrawals are typically processed within minutes. Verifying your account early helps avoid delays when you are ready to cash out. For related information, please review our terms and conditions and privacy policy.
- Verification may be required before any withdrawal is approved
- Payouts may be held until KYC checks are complete
- Completing verification early prevents cash-out delays
- Verified withdrawals are typically processed within minutes